Episode 18 - Interview with Benedikt Bouillon from Habit Consulting

In Episode 18 I host Guest Experience (GE) expert Benedikt Bouillon from Habit Consulting and NOW a Hospitality Business Coach with us here at The Hospitality Company (joined in July 2024) . Benedikt’s extensive global career has seen him work in world leading Hotels and F&B operations.

In this episode, Benedikt and I unpack what makes a great ‘guest experience’ (GE). We breakdown what GE means for your business and the incredible difference it can make to your guest & employee experience and your bottom-line. Benedikt provides real world examples of how a business can improve it’s GE and make it a strong part of culture building and business strategy.

All F&B businesses need to evolve from ‘customer service’ to ‘guest experience’ if they want to stay competitive in this competitive industry…and in this episode we discover why!

Here are some key takeaways from Benedikt in this podcast:

• The move from transactional service vs. creating memorable experiences.
• Building strong processes and SOPs to ensure consistent guest experience.
• Guest experience as a key business philosophy and strategy.