Episode 12 - Interview with Richard McLeod from Loaded

In Episode 12 I talk to Richard McLeod, CEO of Loaded

Richard is one of the smartest guys in the hospitality industry and it was great to get this time to chat about the industry and gain his valuable insights.

Richard starts by sharing some stories about the early days of owning the Captain Cook Tavern in Dunedin with his three friends and business partners. We then discuss some of the critical steps the company took as it grew to improve profitability and business performance.

We then look at the insights Rich has gained as CEO of Loaded and what he see’s the best in the business do. We discuss profit drivers, systems and leadership in this wide ranging chat.

Here are some key points from Rich in this episode:

• The importance of managing revenue, labour, and cost of goods.
• Relentless focus on key reports and consistent monitoring.
• The impact of systematization on reducing stress and improving performance.