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"The growth of your business is directly related to the growth of your people."

James O'Connell | Founder | The Hospitality Company

Online Training

The Hospitality Company offers a range of courses designed to elevate hospitality businesses by upskilling managers and frontline employees. Courses are categorized by levels, focusing on leadership, financial planning, customer service, and operational excellence. From in-depth guides on best practices to specialized courses in kitchen management and hospitality excellence, these programs are tailored to build high-performing, profitable businesses while fostering a culture of engaged and skilled teams.

 

What our clients say:

Future Hospitality Group - Queenstown, NZ

"The annual course subscription from The Hospitality Company has been a real asset to us already. It has really given us that edge as an employer in this challenging time, along with being able to recognise those A-players that are keen to grow and develop within their role. It’s great to be able to offer potential employees growth and education with us, as well as ensuring all of our leaders and future leaders alike are given a strong footing to be implementing best practice.
We intend to offer the courses to all new starters, as well as those who have been with us for a number of years and have already seen a strong interest from all of our staff. We highly recommend the subscription to any employer looking to invest in their employee’s development."

Haylee - The Fat Duck, NZ

"I have come from the "old hospo world" where you, as an individual, were just a number. There was no value, inspiration, or leadership provided, or taught. The reason I left Hospitality was being told that The Business comes first, and this was a conversation over family difficulties, which was sad to hear, and this did not align with my values, so I left. Returning to Hospitality, and to an establishment which has already been coached through THC was life changing. Going through the lessons provided in this academy I got to live the reality of its results and see the value in the systems, the leadership, and value in people, who you employ not just as employees but as your team, our team. Knowing that what you provide that team member is almost more valuable than what they can originally provide the company. By investing in their growth you are creating, together, a far better reward! I too have never understood the business side of running a restaurant, and I found this information invaluable. I hope the message of the THC, Zingermans and the USHG goes viral, and that every hospitality company and group, and any business really, can encompass the same values and business ethics.

The world would be a better place. Thank you"

Blue Lake Eatery - Tekapo, NZ

“The Annual Course Subscription from The Hospitality Company has been huge for us. It’s become an integral part of our hiring package as well as our existing team's growth and development strategy. They love it as there are plenty of opportunities for development with it, and we love it as it keeps them more engaged and more productive. It's given us an advantage in both employee retention and made us more attractive as potential employers. It has given our leaders an edge with the team engagement, morale, and their eagerness to progress. We couldn’t recommend the subscription package enough for employee development.”

See below our list of some of our online courses

Our courses have been designed to help you and your team build a high performing & highly profitable food and beverage business. Many of the industry's leading businesses & hospitality groups use our courses to upskill their managers and frontline employees.

Contact us at [email protected] with any questions  about our courses or annual course subscription.

Corporate Hospitality Training.

We work with some of the country's leading business brands (Toyota New Zealand) to evolve their 'customer service' to a 'hospitality' driven culture. We consult on content design and deliver a mix of stand up training, coaching and courses for our clients.

Contact us at [email protected] with any questions  about our corporate hospitality training.

Level 4 Courses

An in-depth guide to "Best Practice" this course will enable you to achieve your short and long-term business goals. Focusing on profitability and fulfillment, as well as becoming a leader of an engaged team this course provides a road map to success.

The Business of Hospitality Course

The industry leading online business course for hospitality business owners.

What you'll learn:

  • How to build a business with a trajectory towards improved profitability 

  •  Gain a fresh perspective on your business and its short and long-term goals

  • Gain a clear strategy on how to achieve your business's goals

  • Develop a strong sense of leadership in the workplace; building an engaged team

  • Gain a strong sense of practical skills; mastering the systems of your business, financial planning, and fulfillment 

  • The course also includes a range of bonus content

Level 3 Courses

Time invested in your people is time invested in your business. This course transforms your team leaders into key assets, equipping them in the areas of communication, finance, and systems building.

The Hospitality Management Academy

This course teaches managers how to become Business Leaders.

This course is made up of 20 lessons and the total course time is 12 hours and 30 mins.

What you'll learn:

  • How to move from manager/supervisor to leader

  • How to manage the businesses critical numbers

  • How to support systems development 

  • How to contribute to the sales and marketing within the business

  • and much more

The Kitchen Management & Menu Engineering Course

Help your Kitchen Managers and Chefs make a profit from food.

What you'll learn:

  • How to create a profitable kitchen

  • Gain an in-depth understanding of kitchen finance

  • How to an effective communicator

Level 2 Courses

Providing a sturdy foundation, these masterclasses will give you and your team the methods and knowledge to run a business that is financially savvy and cutting edge in its industry. 

The Financial Planning & Leadership Course

Sharpening your financial planning and communication skills using Open Book Management

This course will teach you the theory and practice of Open Book Management and equip you to have confidence in your team and their relationship with the business's finances. 

What you'll learn:

  • How to implementation of OBM

  • How to effectively  engage your team

  • How to teach the key numbers

The People & Culture Course

Attract & Retain Great People

The people and the culture of your business are fundamental to its success. This course will lay out a clear plan to achieve your vision and ensure its fulfillment. 

What you'll learn:

  • How to attract talent

  • How to effectively and efficiently train your team

  • How to grow your team and improve retention

  • How to prepare for an interview

  • How to conduct a successful interview

  • How to provide post interview correspondence

 

The Feedback Course 

This course has been designed to help supervisors, managers & owners give more effective feedback.

What you'll get:

  • A proven system for giving feedback

  • How to organise a feedback meeting

  • How to practice and train for successful feedback meetings

Loaded - Wage & Stock Management Course

Master the roster & stock modules in Loaded

What you'll learn:

  • Learn how to build your roster

  • Learn how to adjust your roster to control wages

  • Learn how to work with your managers to improve the numbers in your business.

  • How to set up the stock modules

  • How to successfully manage the system to drive results

  • How to engage your team in stock management

Hospitality Sales & Marketing Course

What are the priorities?

Spending money and time on the right sales and marketing is critical to sales growth of your business. This course is industry specific and practical.

What you'll learn:

  • What is the right marketing approach to have for your business

  • How to grow internal and external sales in your business

  • How to engage your team to improve sales outcomes

  • How follow up with customers and turn them into fans.

  • How to stay connected to your fan base

     

 

Level 1 Courses

Here at THC, we know how important it is that every member of the team is performing at their highest standard. These courses will instill your frontline staff with both the practical and leadership skills required for contributing to a successful business. 

The Business of Hospitality 101 Course

This course will teach staff the key aspects of what it takes to build a successful hospitality business.

What they'll gain:

  • Education on the business of hospitality

  • Confidence to be engaged in the business and its goals

  • Understanding about how to play the game of business as an employee.

     

The Hospitality Excellence & Service Course

This courses teaches F&B staff the why and how of great hospitality & service.

What you'll learn:

  • What is hospitality

  • Why hospitality is important

  • How to deliver a unforgettable guest experience

  • Hospitality in action

  •  What is great service

  • Why is great service important

  • The three steps to great service 

OBM - An employee guide

This course will teach staff how open book management works in a hospitality business.

What you'll learn:

  • What is OBM

  • How does it work

  • How a huddle works

  • How to be a line owner

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