Dates:

• Part 1- A four hour in person training
• Part 2 -6 x 2 hour online workshops
• Part 3 - A four hour in person training

(Further dates to come, please register below if you’d like to stay informed.)

As a hospitality manager, you know the pressure of keeping your business thriving in Auckland’s challenging environment. It’s time to enhance your skills and lead with confidence.

This workshop series is your opportunity to make a real impact on your team and operations.

Your Trainer will be Benedikt Bouillon.

What You'll Achieve:

• Increased Profitability: By mastering budgeting, forecasting, and cost management, you’ll drive your department’s profitability and contribute to the overall financial success
• Stronger Teams: With enhanced leadership skills, you’ll build and lead a motivated, high-performing team that thrives in any situation.
• Optimized Operations: Streamlined resource management will lead to more efficient operations and increased productivity across your venue and department.
• Exceptional Guest Experiences: You’ll create and deliver memorable guest experiences that elevate satisfaction, foster loyalty, and set your business apart from the competition.

20 hours of industry-leading training and professional development with one of NZ's best trainers.

• 4 hours on Finance – How to interpret financial data into operational actions
• 10 hours on Leadership – Managing your team, getting the best out of every employee, setting strong goals, communicating effectively, becoming a better and more organised manager
• 6 hours on Guest Experience – Improving guest journeys, upselling as a service, turning complaint guests into fans, creating loyalty with your guests

Course cost and funding:

This workshop is registered with the Regional Business Partner Network. To explore if your business may be eligible for support, contact us (i.e. you, the Service Provider) so we can put you in touch with your local Regional Business Growth Advisor if appropriate to discuss further.

• Investment: $2000 per person ($500pp if RBP funding is approved)
• RBP Funding Available: Up to 75% funding for eligible businesses.
• Criteria: $60k-$10m turnover in the last 12 months, 1-50 full-time employees (FTES)
• Limit: Funding available for a maximum of 2 people per business

Why should you join?

• Develop Financial Acumen: Learn to take control of your department’s financial health and make informed decisions that positively impact the bottom line.
• Enhance Leadership Skills: Discover techniques to inspire, motivate, and effectively manage your team, setting them up for success.
• Achieve Operational Excellence: Learn how to optimize processes and resources, driving efficiency in your operations.
• Master Guest Experience: Gain the skills to turn guests into loyal advocates for your venue.

Why wait?

Why Wait? Kick off with an intensive 4-hour in-person session, followed by targeted 2-hour online workshops. This is your chance to gain practical, experience-based skills that will elevate your venue to the next level.

Ready to take the next step in your career? This series is designed for hospitality managers and key players who are serious about driving results and delivering exceptional guest experiences.

Fill out this form to have on of our the team to connect with you.